Contact information
How can we help you?
Do you have a question about your order,
a product, or something else?
We’re here for you.
Send us a message using the form below
or contact us directly by email.
We reply within one business day.
Direct contact
📧 support.jaroofficial@gmail.com
🕐 Monday to Friday — 09:00 to 17:00
📦 Track your order via the link
in your shipping confirmation
Frequently Asked Questions
Where is my order?
As soon as your order has been shipped,
you will receive an email with a tracking number.
Orders are processed within 1–2 business days.
How do I request a return?
Send an email to
support.jaroofficial@gmail.com
with your name, order number, and
the product you would like to return.
We will confirm your return within
one business day.
Our return period is 30 days
after delivery.
How long does delivery take?
Most products are delivered
within 3–5 business days.
The maximum delivery time is
12 business days.
The exact delivery time is stated
on the product page.
What are the shipping costs?
Free. Always.
No minimum order value.
No hidden costs.
Can I cancel my order?
Orders can be cancelled as long as
they have not yet been shipped.
Please contact us as soon as possible
with your order number.
I received a damaged product. What should I do?
Please contact us within 48 hours of delivery
at support.jaroofficial@gmail.com
with your order number and a photo
of the product. We will make sure
to find a suitable solution.
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📸 Instagram — @jaroofficial
🎵 TikTok — @jaroofficial
📘 Facebook — JARO Official
JARO — Timeless. Refined. Yours.